1. **Warranty Period**:
- We offer a standard warranty period of 5 years from the date of delivery. This warranty covers defects in materials and workmanship under normal use.
2. **Scope of Warranty**:
- The warranty covers manufacturing defects such as:
- Structural defects in frames
- Breakage of hardware (e.g., hinges, handles)
- Peeling, cracking, or fading of finishes, when used under normal conditions.
- This warranty does not cover:
- Damage due to improper use, accidents, or mishandling
- Normal wear and tear, including scratches, dents, or color fading
- Damage caused by exposure to extreme environments (moisture, heat, sunlight)
- Modifications or repairs done by unauthorized personnel.
3. **Claim Process**:
- To file a warranty claim, customers must provide:
- Proof of purchase (invoice or receipt)
- Photos or detailed descriptions of the defect.
- Claims must be submitted within 3 days of discovering the defect.
4. **Remedy Options**:
- Depending on the severity of the defect, we will offer one of the following remedies:
- Repair of the defective part or product.
- Replacement of the defective part or product.
- Refund or credit equivalent to the purchase value of the defective product.
5. **Shipping and Handling**:
- If the warranty claim is approved, we will cover shipping costs for replacement or repair of the product.
- The customer may be responsible for any costs related to returning the defective product to our warehouse.
6. **Limitations**:
- The warranty is valid only for the original purchaser and is non-transferable.
- The warranty applies only to products used in the country of delivery.
7. **Exclusions**:
- Products used for commercial purposes, unless specifically stated, are excluded from this warranty.
- Custom-made furniture may have different warranty terms depending on the agreement.
